The other option - you may possibly have the wrong drivers for the hardware - search the Hardware ID online to see if you can get a positive ID on what. When you download and extract the drivers from dell, search the windows folder for the previous existing copies of the drivers and delete/rename them before trying to use the downloaded copies. 16385 Date: Hardware IDs: USB VID0A5C&PID5800&REV0101&MI00 USB VID0A5C&PID5800&MI00 Compatible IDs: USB Classfe&SubClass00&Prot00 USB Classfe&SubClass00 USB Classfe The following operating system has used this driver: Microsoft Windows 7 Enterprise Microsoft Windows. Dell ControlVault w/o Fingerprint Sensor is a windows driver. I had some trouble with 2 remaining devices - the all-too-common 'Unknown Device' as well as a new on that was a little tricky, the 'Broadcom USH w/Sw.
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